Our Privacy Policy

Visa Australia Consult & Migrate respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when providing migration advice, visa assistance, consultation services and related services.

1. About us

Visa Australia Consult & Migrate provides Australian migration advice and visa assistance services. Immigration assistance is provided by Ilgin Azazi, Registered Migration Agent, MARN 2318123.
For the purposes of this Privacy Policy, “we”, “us” and “our” refer to Visa Australia Consult & Migrate.

2. What personal information we collect

We may collect personal information that is reasonably necessary to assess your circumstances, provide migration advice, prepare visa applications, communicate with you, and comply with our legal and professional obligations.
This may include:

your name, date of birth, address, phone number and email address;
passport, identity and citizenship information;
visa history and immigration status;
family, relationship and sponsorship information;
employment, education and qualification details;
financial information where relevant to your matter;
health, character, police clearance or other sensitive information where required for your visa matter;
documents and evidence provided by you or on your behalf;
communications between you and us; and
website or enquiry information submitted through our online forms, email, phone or other communication channels.

3. How we collect personal information

We may collect personal information:

directly from you;
from your partner, family member, sponsor, employer or authorised representative;
from documents you provide to us;
through online enquiry forms, email, phone, video consultation or messaging platforms;
from government departments, skills assessing authorities, education providers, employers or other relevant organisations, where necessary and authorised; and
from publicly available sources where relevant to your matter.

4. Why we collect and use personal information

We collect and use personal information for purposes including:

assessing your visa options and eligibility;
providing migration advice and consultation services;
preparing, reviewing and lodging visa applications, sponsorship applications and supporting documents;
communicating with the Department of Home Affairs, tribunals, skills assessing authorities and other relevant bodies;
responding to requests for further information or documents;
managing your client file and keeping records;
issuing invoices and managing payments;
complying with the Migration Act 1958, Migration Regulations 1994, the Code of Conduct for Registered Migration Agents, and other applicable laws; and
responding to enquiries, complaints or regulatory requests.

5. Sensitive information

We may collect sensitive information, including health information, character information, biometric information, relationship evidence or other information relevant to your immigration matter.
We will only collect sensitive information where it is reasonably necessary for your matter, where you have consented, or where collection is required or authorised by law.

6. Confidentiality

We will take reasonable steps to preserve the confidentiality of your personal and confidential information.
We will not disclose your confidential information unless:

you have consented;
disclosure is necessary to provide the services;
disclosure is required or authorised by law;
disclosure is required by a government department, tribunal, court, regulator or professional authority; or
disclosure is otherwise permitted under this Privacy Policy.

7. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for your matter or for the operation of our services. These may include:

the Department of Home Affairs;
the Office of the Migration Agents Registration Authority;
courts, tribunals, review bodies or government agencies;
skills assessing authorities;
sponsors, employers, education providers or family members relevant to your matter;
translators, interpreters, medical practitioners, police authorities or other service providers;
IT, cloud storage, email, document management and website service providers;
professional advisers, including accountants, lawyers or compliance advisers; and
artificial intelligence service providers, where permitted and consented to as set out below.

We do not sell your personal information.
8. Use of artificial intelligence tools
We may use artificial intelligence tools to assist with providing services, including administrative support, document preparation, drafting, review, research assistance and file management.
Where personal information or client documents are to be entered into an AI system, we will obtain your written consent before doing so, unless the information has been sufficiently de-identified or the use is otherwise permitted by law.
We remain responsible for the accuracy, quality and professionalism of all work produced with the assistance of AI tools. We will continue to comply with our confidentiality, privacy and professional obligations when using AI tools.

9. Overseas disclosure

Your matter may require information to be sent to or received from overseas, including overseas employers, education providers, family members, government authorities or document-issuing bodies.
Some of our service providers, including cloud, email, software or AI providers, may store or process information overseas. Where this occurs, we will take reasonable steps to protect your personal information and comply with applicable privacy obligations.

10. Storage and security of information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include electronic file management, password protection, restricted access, secure storage practices and appropriate document-handling procedures.
However, no method of electronic transmission or storage is completely secure. You should avoid sending highly sensitive information through unsecured channels unless you accept the risks.

11. Retention of client records

We are required to keep client records and files for the period required under the Code of Conduct for Registered Migration Agents and applicable laws.
After the required retention period has expired, we may securely destroy, delete or de-identify records, unless we are required or permitted to retain them for a longer period.

12. Accessing or correcting your personal information

You may request access to the personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete or misleading.
We may need to verify your identity before responding to an access or correction request. In some cases, we may refuse access or correction where permitted by law, but we will explain the reason where appropriate.

13. Website information and cookies

When you visit our website, basic technical information may be collected, such as your browser type, device information, pages visited, time spent on the website and general usage data.
We may use cookies or similar technologies to improve website functionality, understand visitor behaviour and improve our services. You can disable cookies through your browser settings, although some website features may not function properly.

14. Direct marketing

We may use your contact details to send you service updates, migration-related information or marketing communications where permitted by law.
You may unsubscribe or opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
If your concern relates to the conduct of a registered migration agent, you may also contact the Office of the Migration Agents Registration Authority.
If your concern relates to privacy, you may be able to contact the Office of the Australian Information Commissioner.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will apply from the date of publication.

your name, date of birth, address, phone number and email address;

passport, identity and citizenship information;

visa history and immigration status;

family, relationship and sponsorship information;

employment, education and qualification details;

financial information where relevant to your matter;

health, character, police clearance or other sensitive information where required for your visa matter;

documents and evidence provided by you or on your behalf;

communications between you and us; and

website or enquiry information submitted through our online forms, email, phone or other communication channels.

3. How we collect personal information We may collect personal information:

directly from you;

from your partner, family member, sponsor, employer or authorised representative;

from documents you provide to us;

through online enquiry forms, email, phone, video consultation or messaging platforms;

from government departments, skills assessing authorities, education providers, employers or other relevant organisations, where necessary and authorised; and

from publicly available sources where relevant to your matter.

4. Why we collect and use personal information We collect and use personal information for purposes including:

assessing your visa options and eligibility;

providing migration advice and consultation services;

preparing, reviewing and lodging visa applications, sponsorship applications and supporting documents;

communicating with the Department of Home Affairs, tribunals, skills assessing authorities and other relevant bodies;

responding to requests for further information or documents;

managing your client file and keeping records;

issuing invoices and managing payments;

complying with the Migration Act 1958, Migration Regulations 1994, the Code of Conduct for Registered Migration Agents, and other applicable laws; and

responding to enquiries, complaints or regulatory requests.

you have consented;

disclosure is necessary to provide the services;

disclosure is required or authorised by law;

disclosure is required by a government department, tribunal, court, regulator or professional authority; or

disclosure is otherwise permitted under this Privacy Policy.

7. Disclosure of personal information We may disclose personal information to third parties where reasonably necessary for your matter or for the operation of our services. These may include:

the Department of Home Affairs;

the Office of the Migration Agents Registration Authority;

courts, tribunals, review bodies or government agencies;

skills assessing authorities;

sponsors, employers, education providers or family members relevant to your matter;

translators, interpreters, medical practitioners, police authorities or other service providers;

IT, cloud storage, email, document management and website service providers;

professional advisers, including accountants, lawyers or compliance advisers; and

artificial intelligence service providers, where permitted and consented to as set out below.

3. How we collect personal information

We may collect personal information:

4. Why we collect and use personal information

We collect and use personal information for purposes including:

7. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for your matter or for the operation of our services. These may include: